How the Former Gift of SaaS now Adds to Expense and Complexity

Hairball Infrastructure. It’s as unappealing as it sounds. It’s what happens when the SaaS technology that was meant to simplify IT is, in many cases, doing the opposite.
The term was coined by Roger Neel, the CTO of Mavenlink, the #1 project management software for integrating Google, Microsoft and Intuit, as he expressed in a recent interview with App Developer Magazine.
Beyond the unappealing metaphor, the situation is every bit as bad as it sounds, Neel says, noting in their “attempt to simplify, streamline and propel business” through SaaS programs, organizations are finding themselves with a tangled web of disconnected systems instead.

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