Customer Support Policy

Avii Customer Support Policy

Individuals

Individuals that license Avii Workspace via avii.com receive the General Customer Support services defined below.

Firms

Firms can establish a separate Agreement with Avii to obtain volume pricing and customized professional services, that may include Training and Onboarding services, VIP support, escalation support, enhanced technical support, data migration assistance, and integrations with other commercial software.

General Technical Support

General Technical Support is available via email to support@avii.com. Avii responds to support inquiries within 24 hours Monday through Friday from 9:00 AM - 7:00 PM ET.

General Technical support is effective upon payment for subscribed licenses.

Licensed users of Avii Workspace are responsible for the education and training of themselves and their staff members that use Avii Workspace. Avii shall assist licensed users where possible with commercially acceptable effort.

Avii Customer Support Policies apply to customer support for all Avii software product lines and services.

Avii Customer Support Policies are subject to change at Avii's discretion.